Walmart launches investigation, refills grocery order for Alabama nurse recovering from COVID-19

MADISON COUNTY, Ala. — Walmart mentioned it’s refilling an order of groceries for a Huntsville nurse who mentioned she by no means obtained a grocery supply she ordered whereas recovering at house from COVID-19.

The retailer additionally gave Jennifer Lilly a $100 present card and mentioned it could launch an investigation into the supply driver.

Lilly spent $163 on a grocery order Tuesday, however the third-party supply driver the shop makes use of by no means introduced the order to her home. After contacting Walmart, the shop provided to waive the supply charge however initially mentioned she must pay for the groceries themselves.

“We had been pissed off to listen to {that a} third-party supply driver didn’t full their supply as assigned,” Walmart mentioned in an announcement. “This sort of exercise just isn’t the norm, and we’re wanting into the driving force’s document. We apologize for the inconvenience this triggered Miss Lilly and are extraordinarily grateful for her heroic service to her group all through the COVID-19 pandemic. We have now been in contact with Miss Lilly and are making it proper.

Whereas recovering from COVID-19 at house, Lilly is also homeschooling her kids.

She informed CBS 42’s sister station Information 19 she appreciates the outpouring of assist after her story aired, however she requested that individuals who really feel the necessity to assist her pay it ahead to another person.

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