eBay’s new “time-away” that changed “trip” mode doesn’t permit sellers to instantly shut down their shops or listings in case of an emergency.
eBay has, once more, “mounted” one thing that was not damaged going from trip made to the brand new “time-away” which now solely permits sellers to “schedule” time away and doesn’t permit fast shut-down attributable to emergency.
After speaking to a number of eBay reps on the cellphone and through chat we turned conscious that this new change solely permits sellers to schedule time away and doesn’t permit fast shut-down of listings and might solely take impact at 12am PST the following day.
Once we pressed a number of reps on why this modification was applied throughout a pandemic with a whole bunch of hundreds of individuals hospitalized the rep stated “as a result of eBay is a enterprise” – now we have that dialog in a chat log the place the rep stated this.
Once we pressed more durable to try to get this rep to file a grievance together with his supervisor or an government, he had no response. Rep had no response to why this modification was made in the course of a pandemic and why Amazon, Etsy, Discogs, Shopify and Walmart all permit sellers to take fast time-away within the occasion of an emergency.
We additionally gave the rationale that our enterprise had run out of provides (report mailers) attributable to provide chain points, and eBay wouldn’t allow us to shut down and made us ship one other 50 orders after we would have liked to pause our listings.
We consider that that is an misguided, unthought out coverage applied by an government that has no thought what they’re doing.
Please be at liberty to e mail us if you would like the chat logs the place the reps declare the rationale for the brand new “scheduled” side of this characteristic is as a result of “eBay is a enterprise” and once more we’re in the course of a raging pandemic with thousands and thousands of instances and emergency quarantines the norm, however right here we’re and eBay simply doesn’t get it. (once more.)